Mobile Marketing Beyond ROI

The True Impact Of Mobile Marketing Goes Way Beyond Direct ROI

Mobile is much more powerful than the initial numbers from a basic ROI calculation may indicate.
Yes, mobile can accomplish many marketing objectives, from boosting brand perception to increasing
purchases, but integrating mobile into your strategy does more than that: It amplifies other channels,
improves your relationship with your customers, acts as a catalyst for business transformation, and
causes a positive ripple effects throughout the organization.  Our friends at Forrester Research have provided some valuable information for us.

The impact of your mobile program will vary depending on the scope of the project, but uncovering the
full complement of benefits — beyond just the numbers-driven ROI — is the key to demonstrating the
power of mobile to others. Our research told us that to truly assess the comprehensive impact that mobile
marketing programs can deliver to a business, marketers need to look at four components:

  1. Customer value. How will mobile change your relationship with and add value to the customer at
    different stages of the customer life cycle?
  2. Brand engagement. What new marketing pathways will mobile create, and how will it enhance
    interactions with existing assets?
  3. Business impact. How will mobile create new revenue or cost savings, and what effect will this
    have on your organization and internal processes?
  4. Mobile agility. How does this mobile program grow your understanding of consumer needs and
    prepare your company to take advantage of mobile opportunities in the future?

Customer Value: Point To Your Audiences’ Mobile Behaviors And Feedback

Connecting customer value to hard metrics such as revenue is difficult, but insight into customer
behaviors and feedback can support your case. This can include statistics and observed trends of
consumers’ interactions with mobile assets; qualitative or quantitative data acquired through program
pilots and trials; consumer feedback through brand surveys or focus groups; or data about your target
audience’s behavior through your agency partner or a third party.

Read more about the value of Mobile Marketing in this PDF from Forrester Research.

If you need help understanding your customer or client, PTC Computer Solutions and Parker Associates are experts in just that.  Contact us directly for more information.If all of this befuddles you, belittles your being, begs your brain to be foddered, belying your intellect…not to worry, PTC Computer Solutions is an expert on this stuff and is here to help. It’s what we do. Contact or go to our website at for more information. We are always at the ready.

Online marketing is an incredibly dynamic environment with a tremendous number of moving parts. It is a constantly changing world. You do what you do best. Let us do what we do best. Keeping involved and staying ahead of the latest improvements is what we do at PTC Computer Solutions. If you are looking to get noticed on the Internet but don’t know where to begin, let PTC Computer Solutions help you get started or help improve your current website and website marketing plan and budget.

Among everything else we do, PTC can plan a full marketing strategy and budget for your company and complete any marketing efforts, web or otherwise, you wish to achieve in order to deliver a consistent and effective message to your prospects. Contact David W. B. Parker (when you think of “W. B.” think of WeB) at or go to our web site at for more information.

By David W. B. Parker
PTC Computer Solutions


PTC Computer Solutions – Internet, Web Sites, SEO, Online Marketing

PTC Computer Solutions
Jacksonville Beach, Florida


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