Best Facebook Marketing Tips for the Best Holiday Season
By David W.B. Parker, MBA IT-PM
Is Facebook part of your holiday marketing plan? Are you looking for tips to improve your holiday campaign? In this article from SME, you’ll discover 10 Facebook tips to widen your visibility and reach during the holiday season.
Before you utilize the power of Facebook, take the time to plan your promos and content.
#1: Create a Content Calendar with Key Dates
Looking to increase holiday sales? Make sure you know the key dates. Note the shopping holidays following Thanksgiving: Black Friday, Small Business Saturday, and Cyber Monday, as well as Christmas, Chanukah, and other celebrations.
Create a word document or spreadsheet, or use a project management tool to keep track of what holidays you want to cover on social media.
Remember, you can play off of all of the holidays, not just the traditional ones. Consider getting a copy of Chase’s Calendar of Events each year or at least look at the special month holiday celebrations.
To really stand out, be the first in your industry to start posting. For example, ecommerce site Nanigans is at the top of my mind, since they were one of the first I saw post this season.
Once you decide which holidays your company will celebrate and highlight with your content, work backward to ensure timely, relevant content is created, tested, and scheduled.
#2: Emphasize Strong Visual Elements in Your Content
When planning your holiday posts, keep in mind that Facebook is a visual platform. Use videos, animated GIFs, and images to grab attention.
For example, My Baking Addiction used this image of crumbly mini cherry cheesecakes to stand out in the news feed. It’s a bright visual with an interesting perspective that received more than 4,000 reactions and over 600 shares. In fact, nearly all of their posts are images and videos that make your mouth water.
As it gets closer to the end of the year, users’ news feeds will be bombarded with a lot of holiday content. Facebook recommends using motion to grab attention during the holidays. Use visuals to stand out, catch eyes, and stop your readers’ thumbs.
#3: Share Your Brand’s Story
Use the end of the year as a time for your fans to get to know your business and the people behind it.
For instance, the Arlington Club, a restaurant in New York City, highlighted the back-story of Executive Chef Frank Cervantes. This image post featured a photo of the chef and a quote explaining what started him on this career path.
Invite people into your business’s world. Take the opportunity to share a milestone with your audience, do a series of posts showcasing your employees, or both.
Australian fashion retailer Country Road shared its brand story in a visually rich Facebook ad campaign to promote its Holiday 2015 campaign. The campaign proved to be almost five times more effective at driving in-store sales than online sales. Country Road wanted to position itself as the store for holiday gifting to maximize Christmastime sales across its women’s, men’s, children’s, and home ranges.
It’s all about storytelling, and doing it in a personal way.
#4: Connect Emotionally Through Content
There’s a reason Facebook added reactions (love, laugh, wow, cry, and angry) to the Like button. People want to express their emotions when a story evokes different feelings. Your business content has to compete with posts from your audience’s friends and family.
Engage your audience by creating highly relatable, emotional, human-interest content that will tug at people’s heartstrings, draw them in, evoke sentiment, or make them laugh. You want your audience to see a post and think, “Hey, that’s me, too!”
Iberia Airlines created an emotional video ad series featuring Santa Claus handing out presents to families during a flight. The company wanted to develop an internationally engaged community, on the move, reuniting with friends and families scattered across the globe to celebrate with loved ones. The video campaign garnered 4 million views and a reach of 46 million.
People check Facebook to see what’s happening in their friends’ lives. So when you create posts or ads, make sure you’re contributing positively to their day and their Facebook experience.
#5: Craft Content for Maximum Shares
The goal of any post is to get a lot of engagement since engagement (especially shares) leads to even more comments, likes, and shares. Be intentional with the content you create.
Ideally, I recommend you craft content that’s worthy of amplifying with paid reach. In other words, whether you choose to put budget into a post or not, each piece of content you publish should pass your “boost-worthy” test. Before publishing, ask yourself these questions:
- Is this post potentially “thumb-stopping” for my audience?
- Does it capture their attention sufficiently to want to stop, read/watch, engage, and/or share the post?
- Is this post in context within the news feed? In other words, while Facebook users’ friends are sharing warm personal stories and fun videos, does this post fit in, yet still stand out?
- Does it offer educational and/or entertaining content?
- Does it meet the needs of your audience and their audience?
Taste of Home knows their audience. Their Top Christmas Candy Recipes post last year exceeded 9,500 shares. Reactions were close to 10,000. Mixing an entertaining element with an emotional connection is a delicious recipe for getting more shares. This will bring even more attention to your business.
Leverage Facebook Tools and Features to Deliver Your Message
Once you have your key dates and content in mind, use Facebook tools to amplify your message and reach more people.
#6: Host Virtual Events via Facebook Live
With the growing popularity of Facebook’s Live video broadcast feature, now you can easily host virtual events such as a virtual office party or customer appreciation party via Facebook Live. Create a Facebook event on your business page and invite your friends and fans. Facebook recently started rolling out a new feature that allows you to pre-announce your Live video event and garner an audience ahead of time.
During the event, you can do random giveaways, play games and offer prizes, or both. Other options include a live Q&A, flash sales available only while you’re live, and a treat (discount) for those watching after the fact.
Lifestyle guru Martha Stewart hosted a fun live Holiday Workshop with decorating ideas from The Home Depot using Facebook Live video on her fan page.
Of course, you don’t have to get as fancy as Martha. A simple and sincere Holiday greeting, like Michele Ruiz did here via Facebook Live, can draw in your fans.
If you plan to host an in-person holiday party, why not invite fans into your world by broadcasting via Facebook Live video? It will give people a taste of off-the-clock fun at your business.
Facebook is investing heavily in garnering more awareness and users for its Live video feature, including launching an international ad campaign on television, buses, and billboards. Facebook is also paying celebrities and media outlets to use Live video. So now is the perfect time for you to jump into the world of Live video on Facebook.
#7: Create Facebook Offers
Facebook enables you to create an online or in-store offer to share on your business page.
Click Offer in your status bar. Next, choose Online or In Store, and then select an option from the Offer Type list, which can be Percent Off; Amount Off; Buy One, Get One; or Free Stuff.
For an online offer, include the URL. Then enter the details of your deal. Add a title (up to 50 characters), description (up to 500 characters), and up to five photos. You’ll see a preview for desktop or mobile view as you add information.
Facebook offers are an easy way to share special bundles, discounts, and incentives with your audience all year long. However, it’s even more relevant during the holidays.
#8: Cater to Mobile Audiences With Facebook Ads and Posts
Most people are on mobile so be sure your ads, posts, and any related landing pages are optimized for it.
This fun image post from Target with different Thanksgiving pie options looks great in both the mobile and desktop feeds. It’s a cute post that brings humor to most people’s favorite Turkey Day dessert.
Mobile ads are important for targeting people shopping on the go. However, they’re also valuable for directing people to your brick-and-mortar business. Use the Local Awareness feature to target audiences when they’re near your business. You can even give them directions to your location right on their phones.
Facebook ad units that tend to perform well on mobile include video, slideshow, carousel, and canvas. Make sure the web page your audience lands on after clicking your ad is fast-loading and quick and easy to understand.
Remember, mobile-friendly does not apply only to Facebook ads. Make sure all of your content is designed for people browsing Facebook on their mobile devices.
#9: Use Engagement Custom Audiences
A relatively new type of audience that you can reach with Facebook ads is called engagement custom audiences. These are people who have already shown an interest in you by watching your videos, interacting with one of your other ads, or sharing your website links on Facebook. You can draw engagement custom audiences in further by placing additional paid content in their feeds.
Here are the targeting options currently available for creating engagement custom audiences that you can use for your Facebook holiday ads:
Video Views: Create variations of audiences comprised of people who have already viewed one of your videos, whether the video was organic or promoted. Views are at least: 3 seconds, 10 seconds, 25%, 50%, 75%, and 95%. The longer your video, the less likely people will have watched to the end, so it’s better to select 25%, for example.
Dennis Yu gets even more advanced and granular by targeting people who have watched 3 seconds but not at least 10 seconds; or watched video A and B but not C. You can target any type of ad to these audiences.
Lead Ads: Someone may have looked at your lead ad but didn’t complete the form (enter their email address). Target people who’ve interacted with your lead ad since they’re already familiar with you and have cared enough to click once.
Canvas Ads: Similar to lead ads, target people who have interacted with your canvas ad but haven’t taken any action yet.
Link Sharing: Link targeting is brand new and available to only a limited number of advertisers so far. You’ll be able to create an audience based on people who shared your content on Facebook. If someone has gone to the trouble of sharing your content, they’re likely interested in learning more about what you have to offer.
Anyone who has interacted with your Facebook content is likely already familiar with you. Target them further through custom audiences, especially the new engagement variables.
#10: Retarget Your Website Visitors
It can take many touches for a prospective customer to get familiar enough with you to take the next step. People don’t always make a purchase decision on the first visit, so remind them who you are through retargeting.
Your ad performance and conversion will be much more effective when you use the Facebook pixel and retarget potential customers who already visited your website. In fact, Facebook is now beginning to give priority to ads that are connected to a properly installed Facebook pixel, even including boosted posts.
First, ensure you have the Facebook pixel installed on your website. Go to the Pixels section in Ads Manager and select View Pixel Code from the Actions menu. Copy and paste the code to your website.
Also, use the Facebook Pixel Helper browser extension to double-check that the pixel is correctly installed and firing properly. The icon on your browser should light up.
Now you can go into your Ads Manager and create a variety of website custom audiences based on time on site. The choices are most active users: top 5%, top 10%, and top 25%.
Someone who spends 2 minutes on your site is a hotter prospect than someone who visited for just 10 seconds. This is a wonderful new feature that Facebook added earlier this year.
The period leading up to the holidays is the largest consumer spending time of the year. People buy gifts for others and themselves. Since they don’t always know what they’re looking for, help them.
Use the holidays as an opportunity to shine a light on your business. When you understand and integrate what Facebook offers in terms of ad tools into your marketing campaign, it can make the difference in having a successful holiday season.
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By David W. B. Parker
PTC Computer Solutions
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